Your booking is confirmation that you agree to follow Giggleville’s Rules of Play.

 

If you have any questions or concerns at any time, please speak to a member of our team.

We’re always here to help and make your visit enjoyable.

 

🧸 Supervision

All children remain the full responsibility of their parents or guardians at all times.

Children must be supervised throughout your visit.

Giggleville is not a supervised soft-play

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🍎 Food & Drink

No outside food or drink is allowed inside the venue due to allergy safety.

The only exceptions are:

    •    baby food

    •    essential dietary requirements (please let staff know)

 

Thank you for helping us keep all children safe.

 

🚗 Parking

We have a  free parking on site.

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💳 Refund & Rescheduling Policy

    •    Rescheduling: allowed up to 12 hours before your session.

    •    Cancellations: allowed up to 24 hours before your session.

    •    A 10% cancellation fee applies to all refunds.

    •    We cannot reschedule or refund bookings made after these timeframes, as we are unable to resell your space.

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Weekends & Busy Times 

 

Weekends are very popular, and we host a large number of birthday parties, so our café and seating area may be busier than during weekdays.

 

For private parties, regular bookings are closed during those time slots.

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👶 Mixed Ages During Busy Sessions

 

During:

    •    half term

    •    weekends

you may find mixed age groups (0–7 years) playing together.

This allows families with more than one child to spend quality time together.

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Our quietest sessions are 1:30–3:00 pm and 3:30-5 pm.

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